Real-world outcomes delivered for enterprise clients across North America and Africa — from AI agent deployments to national cybersecurity infrastructure.
From automating enterprise operations to modernizing national infrastructure, our work speaks for itself.
The Challenge
A leading national retail chain with 200+ locations was struggling with escalating customer service costs and declining satisfaction scores. Their legacy support infrastructure could not scale to meet demand.
Our Solution
Evanston Technologies designed and deployed a custom AI agent that autonomously handles tier-1 and tier-2 customer inquiries autonomously — processing returns, tracking orders, managing loyalty points, and escalating complex cases with full context to human agents.
Key Outcomes
A key government ministry in Zambia was operating on aging infrastructure that created bottlenecks in service delivery to citizens. Legacy systems were incompatible with modern digital services.
A mid-market financial services firm lacked the data infrastructure to identify at-risk clients, forecast revenue, and personalize product offerings at scale.
A rapidly expanding pan-African bank faced increasing cyber threats as it expanded into new markets. Their security posture had not kept pace with their growth, creating significant exposure.